Do's and Don'ts When Communicating
by Veronica Brattstrom
Thursday, March 1, 2018
Throughout the course of doing business, we use many communications tools including texting, snail mail and the good, old-fashioned telephone. Here is a reminder of some important do’s and don’ts when communicating.
Texting (among the healthcare team)
- DO limit the amount of sensitive information and always exclude PHI.
- DO ensure you use encrypted devices.
- DO NOT text PHI.
- DO encrypt all emails.
- Do NOT add PHI to the subject line.
- DO NOT use your staff’s personal email addresses. Use only the business designated email address.
- DO limit the information you leave on a voicemail—consider the amount of information necessary to leave on a voicemail.
- DO NOT leave highly sensitive information on a voicemail.
A patient has the right to request how and to whom information can be shared or communicated. The HIPAA privacy rule also gives individuals the right to request a restriction on uses and/or disclosures of their personal health information (PHI). Use the attached sample Communication Form to help meet communication expectations and help ensure you are in compliance with HIPAA.