Physicians

  • Tips for Resolving Patient Complaints

    posted by Veronica Brattstrom on Tuesday, May 15th, 2018

    Tips for Resolving Patient Complaints
    We all get complaints. However, how you handle these complaints can make or break your reputation. Not all patients are cooperative, and a simple complaint, left unaddressed, can escalate into a big problem.

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  • Avoid Employee Embezzlement

    posted by Veronica Brattstrom on Monday, May 07th, 2018

    Avoid Employee Embezzlement
    Many experts say medical practices have the highest embezzlement rate of any service industry. Ask one of your colleagues if they have ever had an employee steal from them or knew of a practice that had. Embezzlement occurs everywhere including medical practices.

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  • When Can I Share Patient Information?

    posted by Veronica Brattstrom on Monday, April 30th, 2018

    When Can I Share Patient Information?
    Family members, friends and caregivers may play a significant in role in the care of your patient. This is especially the case when the patient is a minor, elderly or being treated for mental health issues or substance abuse issues.

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  • Use Care with Pre Populated Templates and Smart Phrases

    posted by Kathy Everitt on Tuesday, April 24th, 2018

    Use Care with Pre Populated Templates and Smart Phrases
    Smart phrases are shortcuts, also known as auto text, dot phrases, etc., in Electronic Health Records (EHRs). The phrases are well worded and can save time. A smart phrase can be used as a framework for the note; however, the phrase needs to be edited by the physician to demonstrate it was patient-specific and visit-specific, and the actions indicated were taken. As always, the physician is responsible for the accuracy of the healthcare record.

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  • Cyber Security for Physician Offices

    posted by Kathy Everitt on Thursday, April 19th, 2018

    Cyber Security for Physician Offices
    High-profile cyberattacks on companies such as Target and Sears have raised awareness of the growing threat of cybercrime. Recent surveys conducted by the Small Business Authority, Symantec, Kaspersky Lab and the National Cybersecurity Alliance suggest that many small business owners are still operating under a false sense of cybersecurity.

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  • Circumventing Patient Demands During Patient Referrals

    posted by Kathy Everitt on Thursday, April 19th, 2018

    Circumventing Patient Demands During Patient Referrals
    After the physician reviewed the risks, benefits and alternatives of the procedure with the patient, he said, "If 'X' happens, and it happens in 20 percent of patients, I will send you over to 'X' as that is what they do best. I leave these procedures to the specialty teams." It was a statement, not open to discussion. Understood. No questions. No suprprises.

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