Risk Management

  • When Patient Care and Mental Healthcare Collide

    posted by Mike Whitmer on Thursday, May 30th, 2019

    When Patient Care and Mental Healthcare Collide
    Healthcare providers in any profession have the opportunity to not only offer a positive patient experience, they also can build relationships with their patients and recognize when they may need a listening ear or possibly more. As Mental Health Awareness Month comes to a close, we'd like to share a story from a patient, whose experience with her healthcare provider helped her find relief both physically and mentally.

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  • Healthcare Providers Need Self-Care, Too

    posted by Mike Whitmer on Thursday, May 30th, 2019

    Healthcare Providers Need Self-Care, Too
    When you work in healthcare, you put other people first. You are often putting patients' needs before your own and likely have many life responsibilities that take priority over taking care of yourself.

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  • Incidental findings can arise in every practice

    posted by Kathy Everitt on Friday, February 01st, 2019

    Incidental findings can arise in every practice
    Incidental findings are defined as any findings that are discovered during medical treatment/evaluation that could potentially affect the health of a patient when the diagnostic treatment/evaluation actions were not intended to yield such findings.

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  • Cyber Security and Disposing of Equipment

    posted by Kathy Everitt on Thursday, January 31st, 2019

    Cyber Security and Disposing of Equipment
    The digital equipment we use every day captures and stores electronic PHI (aka E-PHI or PII). So, when we replace a cell phone, copier, computer, USB drive or other removable media, we must remember to "wipe" clean the equipment or device before it's handed off to someone.

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  • Why Instructions Are Important

    posted by Kathy Everitt on Thursday, January 17th, 2019

    Why Instructions Are Important
    We often talk about how important it is to educate your patients and most importantly to document the education you provide. Here's why.

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  • Your Disruptive Patient Wants to Return - Now What

    posted by Kathy Everitt on Wednesday, January 09th, 2019

    Your Disruptive Patient Wants to Return - Now What
    Disruptive patients include those who resort to inappropriate language, such as racial or ethnic slurs, or intimidating, demanding language. They also include patients who harass others and/or are loud and disruptive to the practice. But what should you do when they want to return to your care after being discharged?

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