Frequently Asked Questions

I just received a lawsuit or letter of intent to sue. What should I do?


If you have been contacted in regard to a lawsuit, or you suspect that you may be contacted in the near future, it is important to contact us immediately so we can proceed in your defense. Call our Dental Claims Department at 1-800-640-6504 to discuss your situation with a professional claim representative.

DO NOT attempt to contact the patient or the patient's attorney to discuss the lawsuit or any other paperwork you may receive. Avoid the temptation to talk with your friends and colleagues about the lawsuit. It is important that your insurance provider is the first person with whom you discuss the details of the case. You should also gather and secure the patient's records immediately.

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